Who we are
This website and the journzey.ai service are operated by [to be completed] ("we", "us"). This policy explains what personal data we handle and why.
Information we collect
- Account data: name, email address, password (stored only as a one-way hash) or Google sign-in identifier.
- Journal data you enter: trades, notes, tags, screenshots and settings. It is yours and is used only to run your account.
- Billing data: plan, amount, payment reference and dates. Card and bank details are entered on our payment partner's page and never reach our servers.
- Technical data: IP address, browser type and sign-in history, used to keep accounts secure and stop abuse.
- Messages: anything you send through the contact form or to support.
How we use it
- To provide, secure and improve the service
- To send receipts, access and security emails
- To answer support requests
- To meet legal and tax obligations
We do not sell personal data and do not use your journal for advertising.
Who receives it
Only service providers needed to run the product: payment processors, email delivery, hosting and content delivery. They may process data only on our instructions.
Cookies
We use essential cookies to keep you signed in and protect forms. If analytics are switched on we will say so here. [to be completed]
Retention
We keep your account data while your account is open. Sign-in history is kept for up to 180 days. After you delete your account we erase or anonymise your data within [to be completed], except records we must keep by law, such as payment records.
Your rights
You can ask to access, correct, export or delete your personal data, or withdraw consent, by writing to us. We reply within 30 days. See the Grievance Officer page if you want to complain.
Security
Data is encrypted in transit, passwords are hashed, and access is limited to what is needed. No system is perfectly secure, and we will tell affected users and the authorities if a breach occurs, as the law requires.
Age
The service is for adults aged 18 or over.
Changes
We may update this policy. The latest version is always on this page.
Your rights and how to use them
Under India's Digital Personal Data Protection Act, 2023 (and, where it applies to you, the EU/UK GDPR), you can:
- Access and download your data at any time: Terminal → Settings → Export my data (JSON and CSV).
- Correct your profile, trades and journal entries directly in the terminal.
- Delete your account and all of its data: Terminal → Settings → Delete account. Payment records are kept, without your name or email, only as long as tax and accounting law requires.
- Withdraw consent for analytics cookies with Cookie settings in the footer, and stop autopay at any time in Plan & billing.
- Nominate another person to exercise these rights in case of death or incapacity, by writing to the Grievance Officer.
- Complain to the Grievance Officer below, and if you are not satisfied, to the Data Protection Board of India.
Cookies
Essential cookies keep you signed in and protect forms against forgery; they cannot be switched off. Analytics and advertising cookies (Google Analytics, Google Tag Manager, Meta Pixel) are loaded only if you choose Accept all.
Age
The service is only for people aged 18 or over. We do not knowingly collect data from children.
Security incidents
If a personal-data breach affects you, we will tell you and the Data Protection Board of India, and report cyber-security incidents to CERT-In as the law requires.
Grievance Officer
Grievance Officer · [email protected] · How complaints are handled