Cancel any time
You can turn off auto-renew or cancel from Billing in your terminal. You keep access until the end of the period you already paid for.
Refunds
If you are not satisfied, ask for a refund within [to be completed] days of your first payment by writing to us through the Contact page. Approved refunds go back to the original payment method and usually reach you in 5 to 10 business days, depending on your bank.
What is not refunded
- Renewals you did not cancel before the renewal date, unless the law says otherwise
- Periods already used after the refund window
Failed or double payments
If you were charged twice or charged without getting access, contact us with your payment reference and we will fix it or refund the extra charge.
Receipts
A receipt is emailed when your payment is confirmed. You can also view payments in Billing.